Terms and Conditions

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Contacting us:

  • E-mail notices or notices on the Asoaqcom.com Facebook Page or Twitter Page will be the primary method by which we will communicate. We will send notices and any other pertinent information to you at the e-mail address you supply when you open your Asoaqcom.com account or have subsequently updated. You can send notices or other communications to Asoaqcom.com using the e-mail, or Phone or links on the Contact us page.

Information about us:

  • Asoaqcom.com provides services enabling you to shop online from sellers’ websites in another country and have products delivered to you in The Kingdom of Saudi Arabia with service expanding to other GCC countries in the near future.
  • Asoaqcom.com does not sell the products to you. You are solely responsible for selecting and ordering the products from the seller.  We offer additional services if you need assistance finding or selecting the products you are looking for.

Appointment of Asoaqcom.com as Agent:

  • You appoint Asoaqcom.com to act as your agent to manage purchasing, inspection (if requested), repackaging, shipping, and any other applicable paperwork.

Your account and registration:

  • Asoaqcom.com has the right to request the customer’s national ID if needed.
  • You must register your account with the same name shown on your National ID to avoid any issues at customs clearance.
  • Once requested, your national ID should be uploaded on your personal account on our website to your personal account to avoid any delays.
  • If ID is not uploaded, Asoaqcom.com.com is not responsible for any delay.
  • Your national ID must be valid when uploaded.
  • Customers can only own one registered account and Asoaqcom.com.com has the right to suspend any user with multiple accounts.
  • Asoaqcom.com.com has the right to ask for verification through the phone, email or at the front office to verify the account holder.

Placing your order:

  • You are responsible of reading product listings carefully to make sure the products that arrive match the seller’s description. (E.g. making sure your electronic product’s voltage matches your country’s voltage system.) Asoaqcom.com.com is not responsible of returning any items that match the seller’s product description.
  • Asoaqcom.com guarantees to deliver the items in the same condition stated by the shipper.
  • All estimates, calculators, or other tools to help the shopper estimate the price of delivery (facebook.com/Asoaqcom) or any other means that are affiliated with us are just estimates and not an actual offer for purchase or guaranteed charge amount.
  • You are responsible for filling in your order’s specifications accurately as written on the seller’s listing such as your product’s color, size or model to avoid any delays in the review process.
  • Asoaqcom.com.com is responsible for delivering the product with the exact specifications you have set on the date you have ordered.
  • The maximum number of items you can place in your cart per order is 30.
  • Coupons/offers may not combine with any other offers/coupons. Coupons are not redeemable for cash and are valid for one time & one purchase only.

Review & Purchasing:

  • Quantity limitations may change according to authorities or custom regulations.
  • Domestic shipping fees & rates are charged by the seller, Asoaqcom.com.com has nothing to do with this. It’s mandatory and part of the purchase price for the item.
  • If you are ordering a car/motorcycle spare part, your driving license may be requested.
  • The price you are notified with during the review process is the final price.
  • You can cancel your order before you pay for it.
  • If payment has been made the order may not be available for cancellation depending on the terms and conditions of the site which the order is being made.
  • If a cancellation is required Asoaqcom.com may require a cancellation fee of up to 20% of orders total price.

Shipping, Clearance & Storage:

  • Asoaqcom.com’s service level starts from when the shipment arrives at the U.S warehouse and is not responsible for any delay from the seller’s side.
  • International shipping fees are calculated based on the dimensions and weights supplied by the seller.  If your order arrives at the Asoaqcom.com warehouse and is determined to be significantly different in weight and size there may be additional shipping due.
  • Weight mentioned on the seller’s site is an approximation and may not be exact.
  • Some categories such as Makeup/Supplements/Mobiles/Tablets/Bluetooth devices might face a delay at clearance and so their service level may vary.
  • Asoaqcom.com will not accept any liability for the loss, damage, delayed delivery or custom clearance for any prohibited items or even refund the invoice back and purchaser of such items will be held liable in such cases (E.g.: Weapons or other prohibited items.
  • Please reference The Kingdom of Saudi Arabia Customs restrictions webpage for further information (http://www.customs.gov.sa/sites/sc/en/CustomsGuideNew/SubHQweb02/Pages/Pages/LandingPage.aspx)
  • We will store packages for you, free of charge, for a period of up to 30 days from the date your order is ready to be delivered. Any package for which you have not given us shipping instructions by the end of a total of 30 days will be deemed abandoned, and we may dispose of it in any manner permitted by law.
  • Some products may arrive opened/unsealed due to customs clearance and checking processes, in such a case, Asoaqcom.com will not be able to refund or return those products.

Sizing:

  • General Size charts may give approximate values and measurements, therefore your product(s) sizing may not match the measurements mentioned on the chart.
  • Chinese clothes usually come with a Chinese size tags that displays larger sizes, after referring to the size guide, if proven right, the product(s) will not be cancelled.

Returns & Refunds:

  • We handle communications with sellers regarding product exchanges.  Depending on the circumstances and the seller there may be a fee associated with our handling a return.  We will, upon your request, arrange for the return delivery of item(s) ordered from the seller. Applicable return charges will apply.
  • Asoaqcom.com does not guarantee the fitting of any product.
  • Asoaqcom.com will provide item condition checking at our US warehouse for a fee or as part of our membership program.
  • Asoaqcom.com ONLY guarantees defects caused by shipping from our US Warehouse.
  • Asoaqcom.com does not guarantee physical or technical condition of any used/refurbished items even if it did not match the seller’s description.
  • Products outer packing may have some handling and shipping sign of wear, in this case, Asoaqcom.com is not responsible for return or refund.
  • Asoaqcom.com is not responsible of Products with a voltage incompatible with the domestic voltage and it will not be returned or refunded unless paid for by the purchaser.
  • In the case of receiving a physically damaged product(s) from the shipping company, the incident should be reported within 5 days of receiving the item (including regular and national holidays) to be able to take the proper action; if reporting past this period can only be handled on an individual basis and type of item.
  • When receiving your order from the local office in Dammam, Saudi Arabia, it is recommended to do a regular check on product(s) physical condition and all the components related, reporting any issue past leaving the office will not be valid.
  • Refunds are ONLY issued using three methods:
    1. Bank or credit card deposit
    2. Online transfer
    3. Transferring it to another order on your account.
  • Credit card refunds can take 5-10 business days to appear on your bank account.
  • In the case of loss or damage of all or part of a shipment, Asoaqcom.com will refund this item in full after 45 days from the issuing date of the invoice.
  • Amounts paid through our credit card processing machine will be refunded online to the same card used while paying.

Returns from our US Warehouse:

  • If there is return availability to the seller, we may return the product(s) from our warehouse if they haven’t been shipped.  There may be applicable fees and charges associated with such a return.
  • Return fees of $15 USD per item will be charged.
  • Additional fees such as (Restocking fees – drop off fees– shipping fees, etc) will be charged “If applicable”.
  • Products shipped from Asian countries are not returnable.
  • All dangerous/hazardous materials (Eg: Flammable liquids, Batteries, etc ) are not returnable.
  • Asoaqcom.com has the right to cancel or stop the return service from the warehouses during high peak seasons or based on specific circumstances.

Circumstances beyond Our Control:

  • Asoaqcom.com is not liable for any loss or damage arising out of circumstances beyond Asoaqcom.com’s control.
  • These incidents include but are not limited to: natural disasters or acts of God, for example fire, earthquake, hurricane, tornado, storm, flood, fog; plane crash or embargo; war, riot, civil commotion or industrial action; epidemics or pandemics; power cuts, communications or other utility disruptions; governmental action or inaction; any defect or characteristic related to the nature of a shipment, even if known to Asoaqcom.com and damage to, or erasure of, electronic or photographic images, data or recordings due to electrical or magnetic interference.
  • We deal with third-party domestic couriers and they are solely responsible for their brands and their employees.

Other Terms & Conditions:

  • Usage:
    1. Asoaqcom.com is only valid for personal, non-commercial use.
    2. Member packages are eligible for all categories and are not tailored for one specific category.
    3. Member packages that have been used cannot be cancelled due to any category restrictions set due to authority regulations.
  • Auto-renewal: We do not automatically charge you after your subscription expires, you will have to renew it manually.
  • Validity: Subscription period is valid since payment date and up to subscription end date.
  • Payment validity: Discounted subscriptions’ orders must be paid within the subscription period.
  • Cancellation: Subscriptions are not refundable once purchased unless you didn’t benefit from the package (0 discounts acquired) and this within its validity period.
  • Combination with other promos: Membership packages can not be combined with any other promotions/discount coupons offered on Asoaqcom.com.
  • Plans preferences: Subscription plans are not guaranteed to stay the same, but guaranteed to remain the same during the subscription period, unless any external charges amended by authorities to comply with the regulations of the country. Parallel subscriptions: Only one subscription can be issued per person per account.
  • Expiration: Packages expire at the end date of the subscription period or in case of remaining at the warehouse more than 30 days without communication.
  • Fair usage policy: Some packages have limited discounts/subtotal (total items’ online price) and cannot be guaranteed for the subscription period.
  • Exclusions: Online service products are always excluded from discounts.
  • Membership suspension: We reserve the right to cancel memberships that do not comply with any of the above terms and conditions without the slightest responsibility, with no prior notice.